Engineered Specialty Products, Inc. - Kennesaw, Georgia

Tom Wall (Sheriff)

This is the best customer service I’ve ever seen online, and that’s the truth. I’m not a plumber and I’ve never done a air hose installation in a shop until recently. I sent so many emails asking questions it was embarrassing. But Danielle McDonald at Rapid Air Systems answered everyone of them with a positive result for me every time. It’s just really nice to know your not just pushing buttons to order a product but have actual people that want you to be satisfied. I’ve never met Danielle but she has been a pleasure to work with. This company has won my business forever. Thank you Rapid Air Systems and especially Danielle. Oh and by the way. I very rarely do reviews. But felt it necessary having such a nice experience with this company.

Chris

I purchased the Maxline 3/4” kit from Northern Tool on 11-19-2020. Due to the holidays and vacation I didn’t get around to opening the kit until 1-5-2021. Upon opening the kit I noticed the pipe was not banded or wrapped in plastic and looked to have been open with scuff marks all over the pipe. I contacted Norther Tool and they told me that I was past my 30 day return. So I called RapidAir and spoke to Danielle. Told her what happened and sent some pics. The next day I received an email from her saying that they were sorry and they were sending me a new 100 foot roll in the mail. I want everyone to know that this is not what I had asked them to do, all I wanted to know was how was a safe way to try and remove the scratches. Needless to say they now have a customer for life. This is the kind of care company used to do to take care of customers. In a world where we are usually just a number it was an absolute pleasure dealing with Danielle and the crew. You guys are FANTASTIC.

Dan Cotterman

English. Company,till they laid me off,cause of no work.good products though.

Marcus Pope

Horrible horrible company, complete joke! Please don’t waste time and money here.

George Hesse

Most helpful people and a great product Thanks Jack!

Jim Elliott

Great custoner service from Darren Ashbeck.

Tony TAYLOR

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