Embassy Suites Amarillo Downtown - Amarillo, Texas

Sven Bau

Hallo,
Besuchten dieses Hotel Ende August und es war ein sehr schönes Hotel, sehr freundlicher Service. Zimmer sehr sauber. Parken leider nicht kostenlos sonst kann man nur weiterempfehlen.
ABER zahlen Sie ihr Zimmer nie Bar im Hotel . Ihre Kreditkarte wird trotzdem belastet und sie bekommen ihr Geld nicht wieder. Also zahlten wir für 1 Nacht zweimal. Nach mehrfachen E-mail schreiben , keine Antwort . Kreditkarteninstitut beauftragt.... Der Betrag wurde abgebucht wieder zurück Erstattet und 2 Tage später wieder abgebucht, obwohl der Beweis vorliegt das wir Bar zahlten. Wenn dieses geklärt ist , gibt es 5 Sterne .....

Nach 4 Monate Geld wiederbekommen , jetzt gibt 5 Sterne.....

Fred Jakubowski

Wir hatten einen tollen und abgenehmen Aufenthalt alles in allem ein exzellentes Hotel. Immer wieder sehr gerne. 5 Sterne sind nicht genug.

Bri

Everything about our stay was great, except the people next to us screaming at their football game until late.
Breakfast was great. There were a lot of people staying at the hotel due to a wrestling event and the staff at breakfast did a fabulous job managing the amount of people that were there.
The rooms were great and we loved the premium benefits! The managers social hour was a bonus!

Troyanne Bookout

We stayed 3 nights. We accidentally booked a hearing accessible room instead of a handicap accessible room and the staff was so kind about changing our room. Bear helped us unload when we first got here, and came and moved us to the new room. He was so attentive and met any need we could have had. One evening we couldn’t get the motor to attach to my mom’s mobility scooter, and he came out and worked on it until he fixed it. He was so sweet. I also want to brag on Ray in the kitchen. Overall, this was a wonderful, fun stay because of your staff. Breakfast was delicious too!!

Big Poo

Overall, staff is rude and seemed to be bothered to do their job, which they weren't good at. I'd be willing to bet the county jail has softer towels. Restaurant has basic bland food, but they give large portions. The location, layout, and parking is not the best. Fairly clean rooms, cold A/C, and the showers have good hot water and pressure. The price says embassy hilton, but the service and amenities do not stack up. Would not stay again.

George Q

Wish everyone was as friendly as Ray in the breakfast area. He was super nice!! He is what gets this place 5 stars.

Hotel is great for events at the Civic Center, walk right across the street.

$8 for a bottle of water in the room is a little steep!!

Room was supposed to have mini bar, but didn't. But hell if water is $8 I'm sure I wouldn't have wanted anything there. Missed out on happy hour both nights I stayed. Sauna was screwed shut, looked like it hadn't worked in a while. But great stay overall.

Raymond Lewis

Just finished up a conference at this hotel. Long time since I've stayed at an Embassy Hotel so I read the reviews and found many unflattering reviews. I found the hotel to be comfortable and clean, it's staff accomodating and friendly. The meeting facilities were quite nice. The food for our group (approx 150) was prepared buffet style and was tasty and fresh. Don't think I heard any complaints. If I had a quibble it would be about parking which was at a garage nearby and run by the city of Amarillo for $17 per night. $11 per night but a new charge if you had to leave and return. I parked free on the street in front of the hotel. All in all, a pleasant stay at this no atrium Embassy Suites hotel.

Ashley Callejas

Hotel was very nice and comfy and the breakfast was great. The Kitchen staff and room service were awesome and very polite . The only reason I gave it a 4⭐️ and not a 5⭐️ is because the FRONT DESK employees make you feel like your annoying them even when your asking politely. Also if your staying more than one day be sure to call front desk to have your room clean. (They were annoyed by that as well) other than front desk I say this hotel was great place to stay with your family.