ESP Exterior Specialities of PA - Hatfield, Pennsylvania

Jeff Vinosky

Avoid all homes with an ESP roof. Have had issues since day 1. Non responsive company and will not rectify the issues. Now we have significant mold issues and will require a complete redo on an 8 year old house. Issues were shingles not even secured down. Shingles which did not overlap the nail holes, and just overall poor craftsmanship.

Steven Wasmer

ESP did the initial install of my new construction. Five years later, I have a leak. Fair enough. Things happen. Upon contacting them I was advised that I was out of the one year warranty and outside their service area and this was basically a "so sad too bad" situation. I asked if they would look at the leak for a charge and was told they couldn't help me because their service area had changed. Did it bother than that their installation quality was suspect after 5 years. Not one bit. I've since had two other companies come to take a look at the issue. One wanted to replace the entire roof because the installation issues were severe and systemic. And the other wanted to charge 4 grand to attempt to repair the issues. Both commented how terrible the job was

Avoid ESP at all costs. I've emailed and called them and they have taken the "ignore him and he'll go away" approach.

Mike Schnapp

Horrible customer service. They did the exterior of our home when it was built two years ago. We lost siding in a storm and had them do the repair. They were impossible to get ahold of to get timing for the repair. Waited over two months with weekly checkins on timing and responses like “not sure” “will check with my tech”. Finally they showed up unexpectedly with no warning and did the repair. We had no idea they’d be at our home until my wife saw two men on the roof outside our bathroom window. Next day we get an invoice and two days later a phone call asking if the check is in the mail. So unprofessional and shoddy work based on what we’ve heard from the initial home build. AVOID THIS COMPANY.

Brian Strawn

Bought a new Lennar home 2 years ago. Exterior Specialties of PA installed the roof that now has shingles coming up and falling off on both ends of the ridge cap. Office manager at Exterior said they only stand by their work for 1 year (on a 30 year roof) despite having 2 companies come out and say it's due to poor workmanship. Neither Exterior nor Lennar Homes will take accountability for their garbage work and now I am expected to pay to have it installed properly. Poor customer service with poor products, please avoid.

A. Seker

I work with ESP on a regular basis. Great workmanship and highly responsive for job requests. My company has been using their services for roofing and siding for over two years. You would be hard-pressed to find a more professional and knowledgeable company in the area.

Debbie Schmaler

Horrible customer service. They did the exterior of our home when it was built a few years ago. We lost a piece of upper siding in a storm and called them to do the repair. They were impossible to get ahold of to get a hold of. Must have called at least 8 tines in 3 weeks with NO call back at all. I am still waiting a call back from monday. The lady on the phone keeps taking medsages and said she will give it to the tech, whatever that meant. They have been unresponsive and So unprofessional.if they didnt want to do the job, they could just say so and i would find another. AVOID THIS COMPANY.

Cory

worst consumer service I have experienced. Called in several times to have work done and sent emails with photos of work needed repair and never received any response back... multiple attempts to these people and not even a call give a eta.... WILL MAKE THIS KNOWN FOR THIS COMPANY TO NEIGHBORS..

JÓB

The drivers pulling into this place are all fools