KFC Carlisle - London Road - Carlisle

Ronnie Ingledew

I read the feedback on here and I thought the customers may have been a little harsh on them
But I couldn’t believe how slow they were this must have been the slowest fast food place I have ever been too unbelievable
There was around 5 o 6 staff behind the counter mopping the floor and cleaning around the floor I thought it must be closing and they were looking for a quick getaway but it was only 19:50
It took nearly 20 minutes to get our Bargain Bucket too give them there due it was hot so I don’t know if they were just cooking on demand
I don’t like giving bad feedback to be honest

Jamie Whitehead

Visited recently on the way home for a treat however what a disappointment. Food was average with little chicken on the bone along with watery gravy. The actual restaurant was disgusting, bins overflowing, toilets dirty and the staff just walking past ignoring the issues. Maybe the duty manager could do with a little guidance on customer care. KFC in response provided a partial refund.

Bianca Mican

We placed the order at 5:19pm and we collected at 5:56pm. I think is unacceptable for a place called fast food to take 40 minutes to deliver an order. Also the bathroom absolutely stinks and was no toilet paper. No tissues at the counter either and the chicken was very greasy on the outside and pink…like almost not been cooked to the right temperature. Not the greatest KFC I’ve ever been, it’s seems like is poor management and lack of organisation!!

Cons

The food here was very good, the chicken was nice and moist and very easy to consume. I got a one person bucket as seen in the picture and I heavily enjoyed the variety of different chunks of chicken as well as the fries.

The order was a little slow to come out but there was about 2 people working on the front so that is understandable.

I went there around at 1:30pm and the place was pretty packed but there was nice weather so we ate outside with minimal windy conditions.

Paul Reid

came into the store and ordered on the kiosk ,went to the cashier to go pay and the attitude she gave me was horrible I think her name was izze or izzie? she made me feel really unwelcome and if it wasn't for the manager Camerons apology and reassurance that'd it'd never happen again I'd of asked for a refund and never returned, that lass needs taught how to talk to the people that pay her wages!!!! food was nice atleast, Thanks Cameron.

Sophie Li

Place had people in it but practically empty and they were taking ages just to call out our number. Probably 10 minutes in between every number. Obviously young people working who take their time preparing everything and don’t care about everyone else.

Robin Haddock

Visited this restaurant (Carlisle) using the drive thru ordering a 12pc family bucket with beans and gravy as sides on the 6/01/25around 12:30.
We waited over 15 mins for our order and drove 6 minutes home on arrival beans gravy stone cold, chicken fillets warm popcorn chicken hot chilli bites lukewarm, chips were again lukewarm and dark brown ( usually a sign that the oil hasn’t been changed in ages.
Over all a waste of £28.99.
I would never return to this place staffed by young people with no sense of customer service

Marj Roxy Donoghue

I love KFC and although 10 miles away, it's my local. Generally I'm happy with the food, staff and service. However, I've had a couple of visits that didn't come up to standard, occasionally there's not enough sauce put on the food and 1 time I got the zinger salad box and there was a little maggot wriggling around in the box. Gutted cos I like salad but never again. Also kfc make it impossible to complain online