KFC Coatbridge - Coatbank Street - Coatbridge

Siju Markose

This KFC is one of the best around the Glasgow area. As a regular visitor from Airdrie, I particularly enjoy the quality of the chicken and coffee. However, during my last visit, hot drinks were unfortunately unavailable. One issue I’ve noticed is with the parking area: many customers leave their high beams on while eating in their cars. This can be quite bothersome, especially when I have toddlers in the car, as the bright lights are very uncomfortable for them.

David McClure

One of the Best I've been in very clean staff on the ball nothing was a hassle and done with a smile

sith dowell

The attitude from the drive thru staff is shocking. Don't expect customer service as you recognize it. Instead be prepared for a condescending tone, impatience, and slow service. I'd recommend you visit any other branch instead of going here unless you enjoy being rushed and spoken down to. And forget about asking any questions about the menu or the items on offer, or even if anything is unavailable, because then the drive through staff get indignant and brusque.
The food is okay.

Gordon Robertson

Several items out of stock. Soft drink lacked fizz. Chips were cold. Boneless chicken ok.
SECOND VISIT 10 DAYS LATER:
Because I was in the Coatbridge area again and also because I have had 2 substandard experiences at a near by McDonald’s I opted to visit KFC again. Experience was no better than my previous visit. There were no fizzy soft drinks available. No corn on the cob available. I therefore had boneless chicken and chips. The chicken portions were small but acceptable. To me they seemed over salty. Strange because in a franchise chain you would expect the food to look and taste the same at different locations and this stuff did not seem the same as I get from my local KFC at Great Western Retail Park in Glasgow. Anyway, chicken was acceptable but the chips were not; they were cold, soggy and soft… and this from a company which specifically redesigned their chips to make them better than rival chains.
Poor show for KFC Coatbridge and for that matter it’s near competitor McD.
I won’t be visiting either place again.
PS the chips were flung out the car window… may be the birds will eat them. I’ve down graded my review from ⭐️⭐️ to ⭐️ only because this place is consistently poor.

G C

Sick of things missing from my orders, through just eat there is no comeback on the restaurant, need to report to just eat then wait 7 days for them to investigate it. Doesn't help at night when one person has to go hungry through not getting their order. Shocking service although the food that you do get has improved slightly on recent years.

Margaret Mather

Got a meal.for one and they didn't ask which dip I would prefer and automatically served it with gravy without asking me when I would have preferred beans which according to the pic was also an option. Gravy was poor substitute and after one small taste I threw it away. Peach tea was nice though.

Craig McCafferty

Update: fecking disgraceful, too busy
Chatting to take orders at drive thru
Had to take my order at collection window, then forced to park. Food arrived 10 minutes later missing chips, thought that was terrible, got home to find my wrap was a skiddle of salad, 1 small chicken piece halfed and a small blob of mayo. Not going back.

This KFC is one of if not the worst I've ever been in most staff are lazy, rude and inattentive, The cleanliness is terrible you just have took look at the floor. The place needs to be better managed. Including new managers, I have had to complain many times. One particular issue was a price raise, however the prices on the menu board weren't changed, manager refused to accept fault. Its saving grace is the food it tastes great, although pretty much everything is "deep fat fried" anyway not exactly difficult in assembling which is messy at the best of times . You have to suppress your thoughts on the behind the counter cleanliness before you eat.

If your in need of a KFC fix I'd suggest Hamilton Palace Grounds Store. 7 miles away.

Joanne O'Neil

Food was ok although just made do with order that was wrong. Empty takeaway but strewn with rubbish and dirty tables. Staff too busy chatting to care for presentation of the shop.