KFC East Kilbride - Kingsgate Retail Park - Glasgow

Stephen Brown (Being West Kilbride)

I love a KFC traditional recipe meal - you know what you are getting! The chain has had some real downs recently and so I thought I would pop into this store some 30 miles from my usual stomping ground.
The parking was easy and it was blessed with a drive through on a busy road. A lovely, modern facility, clean and the staff were friendly enough (not as friendly as the west coast but they had done their training). My food actually wasn’t very hot - especially the fries. I had to search for basic stuff like napkins and the much needed salt.
The shock - although the restaurant was beautifully clean, the bins inside and out were full beyond capacity.
It seems that this branch is the same as my home branch and indeed most fast food restaurants in that they have not worked out how to deal with loud delivery drivers. These guys are not customers, nor are they employees, so why are they allowed to put off casual diners. Some stores are now having separate entrances put in. It may be that these websites attract more business than sit in diners, but the modern decor in this restaurant seemed to suggest it could get busy or that they were actually trying to attract sit in customers. If so, they need to solve the loud, obnoxious delivery driver issue that so detracts from the sit in experience. I am all in favour of both, but not together.

craig patrick

Drive through was looking busy, so just visited restaurant. Order correct, manager seemed friendly. Place needs a bit of a clean at front of house. Greasy paw prints over doors and touch screens, floor needed washed. Ground in dirt at bottom of chairs needs removed.

Scott Mills

Best KFC I've ever been to for service. Stephen that used to work there was lovely, also one time we forgot our card to pay. The young chap that served us paid for our meal and we went up later to reimburse him, what a lovely thing to do!

Edmond S. L. Ho

We like this KFC than others in the EK area as the chicken always tastes better here! More juicy and hot! The staff are friendly and the restaurant is clean in general, although we usually order takeaway! Sometimes can take a bit longer to wait as we (a family of 5) will order more and there are also quite some delivery orders.

Aggeliki Dalamaga

We had a takeaway that was the family feast bucket.The food was reheated, the chicken was totally dry and hard, the corn cobs were smelling weird. The service was terrible. Just as we finished placing our order, I approached the counter and asked from the guy if we could change 1 corn cob for 1 mash, as one of my children preferred that.The answer was I am sorry we have no mash at all at the store. Then I asked him if we could then change the 1 corn cob for the rice, and the answer was repeatedly that the meal comes as it is ordered. I have been in many KFC restaurants as we prefer them and nobody has ever said no. Then when I insisted and told him that, he offered to change it for a large gravy, or a coleslaw salad!!!! So my child’s home would either eat what he wanted/ offering to us to eat or he would just deny to help us, when WE WERE PAYING what we wanted to eat!!!! We paid £21.99 for the meal and maybe I couldn’t afford to buy and extra side for my child that doesn’t eat corn cobs. Maybe the problem
Was that we were there at about 21:15 and they all seemed in a hurry to close ( at 22:00) and leave!!! If that was the case then they shouldn’t take any more orders!! Not to offer to the customers what suits them, to eat!!!Never EVER EVER again in that KFC! If anyone is reading this from that store maybe you should train your staff better service and not to treat customers, who pay their wages, like they are stupid!!

Danile Cooley

Staff always pleasant, and serve as quick as possible, I come in to have something to eat before I go to work. This is mostly the reason I come to KFC East Kilbride, although my workplace is Cambuslang.

Honest trip reviews Ltd

Lovely KFC.
Nice staff and a nice modern seating area, also easy parking.
Brilliant branch

Gaynor Williamson Mcewan

My partner and myself visited this establishment yesterday 20.02.2024
We had a wonderful experience the worker named that Ryan served us , he went above and beyond to make our experience a pleasant one.
Not only a friendly helpful service
The food was hot tasty ?.

It was a great atmosphere and the other customers were very happy with their experiences aswel.
Ryan was very professional, polite and friendly we need more workers like that.
I'll be visiting again very soon.
Best customer service ive ever experienced